*Assistant Manager - Service*
The Assistant Service Manager supports the management team in all operations of Walk-On's Sports Bistreaux, providing leadership and direction to the Front of House (FOH) team.
They possess detailed knowledge of Walk-On's systems and standards, guest hospitality, team management, and leadership skills to lead a high-volume, food-focused restaurant.
Operating in a culture-driven environment with the highest standards, the assistant manager promotes a fun and welcoming work environment through positive reinforcement and teamwork, motivating, coaching, teaching, developing, and inspiring all team members to deliver memorable experiences to guests.
Additionally, they drive sales and maximize financial success through in-store marketing, controlled inventory costs, and labor costs.
*Job Duties:*
* Recruit talented team members by conducting interviews and following company guidelines for proper staffing.
* Manage the FOH team members, including scheduling, providing performance feedback, and implementing discipline when necessary.
* Support ongoing training and professional development of all team members, with a focus on the FOH team.
* Communicate effectively with the management team to meet Walk-On's service standards.
* Drive sales goals through internal incentives on a daily, weekly, monthly, and quarterly basis.
* Prepare labor projections based on business performance.
* Recognize accomplishments and foster a performance-based workplace.
* Collaborate with LSMs to develop and implement in-store marketing and advertising programs to attract guests.
* Evaluate in-store marketing program results and track changing demands with LSMs.
* Build trust with team members through a fun work environment and positive reinforcement.
* Coach and develop talent within the FOH team.
* Adhere to Walk-On's systems and standards to increase productivity.
* Ensure Walk-On's hospitality standards for a memorable "Game Day" experience.
* Celebrate victories and foster an energetic and supportive work environment.
* Monitor food quality and service standards to ensure guest satisfaction through interactions.
* Recruit, train, coach, develop, and counsel FOH team members.
* Ensure compliance with ATC, local, and state government requirements and regulations.
* Validate necessary permits for BWL service for FOH team members.
* Maintain a safe, secure, and healthy facility following Walk-On's/Ecosure safety and sanitation guidelines.
* Create a career path for hourly team members through coaching, goal-setting, and feedback.
* Demonstrate Walk-On's identity in appearance, demeanor, values, and ethics as outlined in the Manager Code of Conduct.
* Drive profitability in the FOH by controlling labor costs, monitoring sales goals, and minimizing waste.
* Manage merchandise order, inventory, and display.
* Lead by example with a team-before-self mentality at all levels.
* Set standards for work ethic and attitude.
* Hold oneself and the team accountable for successes and failures.
* Adhere to responsibilities and Key Performance Indicators (KPIs).
* Role model and uphold HR, EcoSure, and WOW culture standards and practices daily.
* Prepare and receive bi-annual Performance Evaluations.
*Skills/Qualifications:*
* Minimum 2 years of management experience in a full-service, high-volume restaurant.
* Demonstrated track record of success and upward career progression.
* Strong communication and leadership skills.
* Ability to work as a team with management staff and teammates.
Job Type: Full-time
Pay: $48,000.
00 - $60,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Day range:
* Every weekend
* Monday to Friday
* Rotating weekends
* Weekends as needed
Shift:
* 10 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Night shift
Ability to Relocate:
* Amarillo, TX: Relocate before starting work (Required)
Work Location: In person
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