TxDMV - Assistant Director of Field Operations - VTR

TxDMV - Assistant Director of Field Operations - VTR (00040774) Organization: TEXAS DEPARTMENT OF MOTOR VEHICLES Primary Location: Texas-Amarillo Work Locations: Amarillo RSC 5715 Canyon Dr Bldg H Amarillo 79110-3025 Job: Management Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40.
00 Travel: Yes, 25 % of the Time State Job Code: 1603 Salary Admin Plan: B Grade: 25 Salary (Pay Basis): 7,000.
00 - 7,750.
00 (Monthly) Number of Openings: 1 Overtime Status: Exempt Job Posting: Mar 11, 2024, 5:35:22 PM Closing Date: Mar 25, 2024, 11:59:00 PM Description This position is eligible for remote work.
However, the successful candidate must reside within a one-hour commute to one of the following sixteen TxDMV Regional Service Center locations: Abilene, Amarillo, Austin, Beaumont, Corpus Christi, Dallas, El Paso, Fort Worth, Houston, Longview, Lubbock, Odessa, Pharr, San Antonio, Waco, Wichita Falls.
Must attend meetings/trainings at headquarters in Austin, Texas as required by management.
To apply for this position, complete an on-line application either through the Applicant Career Section or WorkInTexas.
TxDMV does not accept paper applications.
Applicants who require an accommodation for the interview process should contact Human Resources at 512.
465.
4043 when contacted to schedule an interview.
GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.
We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Manages and oversees a large group of professional, technical and administrative staff in the Vehicle Titles and Registration Division (VTR), Regional Services Section.
This position is involved in the implementation of state polices related to the registration and titling programs to be coordinated through the Regional Service Centers (RSCs).
Coordinates internal and external staff activities.
Performs advanced project management and technical assistance work.
Work involves planning, overseeing, implementing information resources projects, and establishing goals, objectives, guidelines, procedures, schedules, priorities and methods for achieving project goals, and training staff.
Work requires extensive contact with elected officials, general public, governmental agencies, the motor vehicle industry and private entities.
Plans, assigns, and supervises the work of others.
On-site field observations and evaluations of field operations in assigned RSCs.
Works under limited supervision with moderate latitude for the use of initiative and independent judgment.
Essential Duties Manages and consults with managers and supervisors on various statewide Regional Service Center projects, programs, and regional service center output numbers.
Conducts on-site field observations.
Oversees and establishes program goals and objectives, approves schedules, priorities and standards for achieving goals and directs program evaluation activities.
Manages the coordination, planning, training and scheduling of project activities based on division priorities, state mandates, legislation, and business and staffing requirements.
Manages and provides guidance to staff in the development and integration of new service delivery methods, procedures and technologies.
Acts as liaison with local, state, and federal agencies and provides technical assistance concerning RSC, VTR and TxDMV programs.
Monitors and presents to agency management the status, issues encountered, and solutions for resolving challenges of projects.
Oversees research and planning for the modernization of the operations, equipping and maintenance of service center facilities and services, and the purchase of services, including maintenance and interagency agreements and consultant contracts.
Administers vehicle title and registration policies, procedures, strategic and operational plans, processes, and standards.
Manages and executes special projects assigned by the Division or Section Director and Administration.
Oversees section activities, assigns projects and target dates, and monitors projects.
Reviews proposed legislation and assists in directing the implementation of legislation affecting the Section.
Assists the Section Director with rule development and implementation of administrative code affecting the Section.
Travels up to 25% of the time.
Travels by car and plane.
May include overnight travel.
May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES Directing and establishing objectives; clarifying roles and responsibilities through individual performance plans; monitoring and measuring performance against goals; evaluating results and making necessary adjustments to meet deadlines.
Developing, implementing and monitoring programs and projects to meet the needs and requirements of internal and external customers.
Public relations for maintaining effective working relationships with individuals and groups.
Supervising and administering the interviewing, hiring, training, coaching, professional development performance evaluations of teams and individual staff members to ensure quality customer service and maintain a high performing workforce.
Establishing plans and setting objectives and goals that support overall business strategy/results; anticipating and adjusting for problems/roadblocks.
Analyzing and organizing technical data.
Training professional and technical staff.
The use of personal computers and applicable programs, applications and systems.
Ability to communicate effectively.
Other Attributes Manages financial and personnel resources to achieve individual and organizational goals.
Exercises logic and reasoning to define problems, establish facts and draw valid conclusions; makes decisions that support business objectives and goals.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job.
Employees may perform other related duties as assigned.
Qualifications MINIMUM REQUIREMENTS Education and Experience Bachelor's degree plus five (5) years' managerial/supervisory or TxDMV lead worker experience.
Additional work experience may substitute for the Bachelor’s degree on a year for year basis.
Master's or PHD degree may be substituted for 2 years' supervisory experience.
(Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.
) ADDITIONAL INFORMATION This position is eligible for remote work.
However, the successful candidate must reside within a one-hour commute to one of the following sixteen TxDMV Regional Service Center locations: Abilene, Amarillo, Austin, Beaumont, Corpus Christi, Dallas, El Paso, Fort Worth, Houston, Longview, Lubbock, Odessa, Pharr, San Antonio, Waco, Wichita Falls.
Must attend meetings/trainings at headquarters in Austin, Texas as required by management.
Remote work employees must meet these criteria for the remote work location: Adequate desk space in a dedicated, contained area that is secured and protected at all times.
Remote work location is in a quiet environment free of background people and noise during business hours.
BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation.
Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts ü Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.
REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver's license is required.
If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident.
A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
Job offers and continuation of employment is contingent upon: Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver’s record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
VETERANS If selected for the position the following must be provided for proof of veterans’ preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position.
Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
SUBMISSION OF APPLICATION Your application must be complete, accurate and reflect all experience and education.
Omission of data can be the basis for disqualification.
"See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity.
The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.
If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.